Ενδεικτική εικόνα

Oxford Garden Centre

Καφέ & Brunch · Oxford

Υγιεινό

Διεύθυνση

Southern By-pass Road, Oxford

Ωράριο

Δευ-Σάβ: 09:00-16:00

Κυρ: 10:30-15:30

Ιστότοπος

Επίσκεψη στον ιστότοπο

Καφετέρια στο Oxford με μη διατροφική προσφορά. Αναφέρει τα Customer Focus, Professionalism, Positive Attitude, Active Listening, Greeting Customers και Handling Complaints, καθώς και τα Deliveries, Customer Privacy και Cultural Sensitivity.

Η καρτέλα ενημερώθηκε στις 23 Σεπτεμβρίου 2026. Περιγραφή βασισμένη στην κάρτα του. Κάτι δεν πάει καλά; Πώς επαληθεύουμε τα στοιχεία.

Κάρτα

General Principles

Κάρτα του Oxford Garden Centre: πιάτα, τιμές και δηλωμένα αλλεργιογόνα · General Principles
Πιάτο
Customer FocusCustomer satisfaction is our top priority and we recognise that our customers are integral to the success of our business. We always keep you at the heart of everything we do by listening to your needs and acting quickly to provide solutions.
ProfessionalismWe maintain a polite, respectful and courteous approach at all times.
Positive AttitudeEvery interaction is approached with a helpful and solution-focused mindset.
Active ListeningWe fully engage with your concerns and questions to understand your needs and expectations.
Greeting CustomersWe will greet you promptly and warmly upon arrival or contact.
Gathering InformationWe ask relevant questions to ensure we fully understand your needs.
Responding to EnquiriesWe'll provide accurate, timely information regarding our products, services and policies.
Handling ComplaintsIf you have a complaint, we will listen actively and without interruption. Your frustration will be acknowledged and we will apologise where appropriate. We will always thoroughly investigate any issue and provide a clear explanation. A fair and effective resolution will be offered to address your concerns.
Escalation ProceduresIssues will be escalated to the relevant person when necessary. We will clearly explain the escalation process and expected timelines.
Telephone EtiquetteCalls will be answered promptly and professionally. We will speak clearly at a moderate pace and will aim to avoid putting you on hold unnecessarily.
Email CommunicationEmails will be responded to promptly and professionally and use clear and concise language. Contact details will be included in email signatures.
DeliveriesDeliveries will be arranged at a mutually agreed date whenever possible and your delivery instructions will be followed where practicable. We will be respectful of your neighbours and keep noise and disruptions to a minimum.
Customer PrivacyYour personal information and data will be handled with strict confidentiality.
Cultural SensitivityWe'll respect and acknowledge cultural differences in all customer interactions.

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